Please read this carefully before placing your order
Local Home Delivery Orders are processed within 24 to 48 Hours, Occassionaly - order delivery may be delayed further due to high demand. A 10% Cancellation fee will be charged on the the order, if customer decides to cancel without any fault of ours.
Delivery Driver will call once prior to dispatch & once while at the location. If customer is not home or does not answer phone/email - Driver will wait for maximum of 10 minutes.If we cannot contact the customer, then driver will return the order back to store. Customer is requested to curb side pick up for free the next day or pay another delivery fee to come back again in the next route. If refund is requested a 10% cancellation fee will be charged.
In the event of an item not available, we may provide substitutions. These are price matched - not quantity matched. Staff will contact customer once over phone & email, However - if customer does not respond then we may either move forward with the substitions at our discretion or refund the item.
Once the order has been delivered, we expect our customers to check the contents ASAP. Contact our customer service department within 2 hours of receiving the package if there is an issue. Please take multiple pictures of the issue and provide complete details by sending E-mail to email@example.com.
All refunds/exchanges MUST be authorized. Each issue is reviewed on a case by case basis and refund is approved or denied at our own discretion.
To process your order, we collect some of your personal data, and send you transactional emails, such as order confirmation, order shipped/fulfilled, or emails relating to item availability, and shipment tracking.
The personal information we collect includes:
- Billing details: name, address, phone number, and email address
- Shipping details: name, address, phone number, and email address
- Your credit card or debit card details, or any other payment information you have provided
- The contents of your shopping cart, including tax and shipping details and charges
- Your password (if you choose to create an account)
- Your IP address
- Your browsing history, to generate the recently viewed items panel
- Analytics data on your usage of the web site, which is processed internally and via Google Analytics
We also collect web server logs to record details of your web order, including your IP address, and the status of your payment attempts. This information is used to combat fraud, and to record details of your consent to these Terms & Conditions.
As part of the checkout process, if you submit credit or debit card details to pay for your order, or if you use a third-party payment service such as PayPal, we will forward your payment details, including your name and billing address, to the payment processor, so that they can confirm your details are valid, enabling us to complete and fulfill your order.
In this context, 'Us' and 'We' and 'Our' refers to 'SUBHLAXMI GROCERS' , and our contact details can be found here.
To proceed with placing this web order, please indicate your consent by checking this box