Curb Side Pick up Process
Subhlaxmi Grocers, Houston Texas – offers a FREE curb side pick up for our customers. Please review the curb side process carefully, which allows us to service you in a safe manner.
We offer Curbside pickup orders within SAME DAY if you order is placed before 4:00 PM. Please note that high demand can impact our ability to process the order the same day. In that case we will process the next day.
CURB SIDE PICK UP PROCESS :
- Logon to our site : www.subhlaxmigrocers.com & register for a customer account. If you already have an account, then please make sure you login prior to start shopping.
- Once you have added all the items you require, proceed to the Checkout Page.
- Enter your billing information and select “Curb Side / Store Pickup (NOT LOCAL DELIVERY) FREE!
- In the ‘Comments’ section – please indicate the time & day / date of your preferred pick up. (please note: We cannot always guarantee the time you selected, but our staff will contact you with either confirmation – or propose another time).
- Complete with Check Out Step by entering payment information & accepting our terms & conditions.
- Once your order is ACCEPTED, you will receive a ORDER CONFIRMATION WITH YOUR RECEIPT.
- When your order is being processed, you will received an EMAIL OR PHONE CALL OR BOTH, confirming you pick up time.
- When you arrive at the designated time, Simply call 713-589-5788 & Select Option - 3.
- Once you are speaking with our curb side delivery team, please give them the Name on the order, Color & Make of your Car & approx. location of the parked car. You may also turn on the blinker lights on the car so its easy for our staff to locate your vehicle.
- Our team member will come with your order & load it in your car – They will also place the receipt with the order. If there are any substitutions – they will indicate on the invoice and communicate to you.
- If we are out of stock for any items ordered & no substituions approved – then the amount will be refunded back to you within 24 hours. (Please note – the refund processed is within 24 hours, However – it may take 5 to 7 business days for the credit to show up on your statement).
- Please allow 5 to 10 minutes for loading. Thank you for your patience!
We also recommend the following BEST PRACTICES!
You should clean out the trunk of your car ahead of time so that your order can be loaded by our associates in a contactless way.
Do not get out of your vehicle. Since it will be necessary to open your window, please wear a mask.
We reserve the right to refuse or to modify an order for any lawful reason. We also reserve the right to only partially fulfill an order for any lawful reason (although, of course, you will only be charged for the goods that you actually receive).