Local Delivery Policy (20 & 40 Miles Radius)

 

Return Policy

At Subhlaxmi Grocers, the health and wellbeing of our associates, customers and communities is our top priority. Due to the rapidly evolving COVID-19 pandemic and our inability to monitor products that have left our stores, we are declining all returns (including refunds, store credits and product exchanges) for the safety of our customers and associates.

Delivery Rates

  • We charge $4.99 delivery fee for orders that are less than 50lbs in weight & delivery within 20 Miles radius from our store address : 6606 Southwest Freeway Houston Texas.
  • For orders over 20 Miles, we charge $1 per mile based on the exact distance. Currently - we are not offering home deliveries further than 40 miles.
  • For orders that are larger (50 lbs) – we charge another $4.99 surcharge for heavy items fee.
  • At present, we are not covering any address over 40 miles radius from our location, there are 2 pricing structures in place, a) under 20 miles distance & b) Over 20 miles distance.
  • Additional Surcharge ma be added depending on bulkier or number of frozen items or highly perishable items.
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Order Changes  / Substitutions:

Due to increased demand, you may experience some items ordered are no longer in stock, in such cases - we will try our best to substitute the same item with another brand. Our associates will connect with you regarding the details. Once approved - we shall dispatch the delivery. If we are unable to substitute the item, a credit will be issued on your card for the said amount. Please note, our substitions is PRICE MATCHED - NOT QUANTITY/WEIGHT MATCHED.  We appreciate your understanding!

 

Order Tracking / Local Delivery Details

Keep your cell phone on so the delivery runner can contact you. Our driver will call you maximum 3 times.

If there's any gate need a code to open, please tell us the code of entering gate or let us know if there's any place can collect the packages 

No-Contact delivery, The box will be put right in front door or any collection place.

If the driver was blocked by the front gate and they cannot contact the customer, our drivers will only wait 10 minutes maximum. Drivers will keep trying to call you during the 10 min. And your package will be send back to the store and there will be no refund for delivery fee. 

We have a strict, NO CONTACT delivery.

The Package will be left at your door step or the designated package location.

It is customer’s responsibility to pick up package at earliest.

 

We leverage our delivery partners to deliver fresh Groceries & Food from our Kitchen.

Carriers

  • a) Favor
    b) Grub Hub
    c) Door Dash
  • d) Postmates
  • e) Uber Eats