Local Delivery Policy (Upto 50 Miles Radius)
At Subhlaxmi Grocers, the health and wellbeing of our associates, customers and communities is our top priority. Due to the rapidly evolving COVID-19 pandemic and our inability to monitor products that have left our stores, we are declining all returns (including refunds, store credits and product exchanges) for the safety of our customers and associates.
- We charge $4.99 flat delivery fee for all orders within 50 Miles radius from our store address : 6606 Southwest Freeway Houston Texas, There is no weight Limit or additional Weight surcharges. Only $4.99 Flat Fee for delivery.
Order Changes / Substitutions:
Due to increased demand, you may experience some items ordered are no longer in stock, in such cases - we will try our best to substitute the same item with another brand. Our associates will connect with you regarding the details. Once approved - we shall dispatch the delivery. If we are unable to substitute the item, a credit will be issued on your card for the said amount. Please note, our substitions is PRICE MATCHED - NOT QUANTITY/WEIGHT MATCHED. We appreciate your understanding!
Order Tracking / Local Delivery Details
We use automated SMS Notification at 3 Stages of delivery for your convenience. You shall receive the first text when we schedule the order for delivery. The second Text will be received when the driver has picked up your order from the store and is on the way. The last text will be sent once the driver has dropped the packaged to your front door.
If there's any gate need a code to open, please tell us the code of entering gate or let us know if there's any place can collect the packages
No-Contact delivery, The box will be put right in front door or any collection place.
If the driver was blocked by the front gate and they cannot contact the customer, our drivers will only wait 10 minutes maximum. Drivers will keep trying to call you during the 10 min. And your package will be send back to the store and there will be no refund for delivery fee.
We have a strict, NO CONTACT delivery.
The Package will be left at your door step or the designated package location.
It is customer’s responsibility to pick up package at earliest.
We leverage our delivery partners to deliver fresh Groceries & Food from our Kitchen.
- a) Favor
b) Grub Hub
c) Door Dash
- d) Postmates
- e) Uber Eats